Hampton Inn By Hilton And Suites New Haven - South - West Haven, West Haven

Not an overly clean place. I found other people's body hair in the bathroom/shower. Sheets looked like they just remade the bed without actually changing the sheets, as I found specks and dried bodily fluids on the under side of the comforter. I was too tired to deal with it at the time and thankfully had another (seemingly clean) bed. I ripped off all the sheets off of both beds before leaving so hopefully they’ll get washed. Fridge did not work so the food I grabbed from next door ended up having to be thrown away. While checking out the receptionist was relatively cold. I let her know about the fridge and how I’d have to throw away my food. Her only response was “since you booked with a 3rd party website you’ll get your receipt from them” and turned away. I asked about a charge I had gotten on my card from the hotel, which she coldly said was for parking. They did not ask if I was driving nor let me know about it during check in. I was going to let her know about the state of the room when I arrived, but considering she was already nasty with me over something minor, I decided I’d just leave a review since clearly their staff wouldn’t care and would probably just get defensive.

Liked: It is located next to a Texas Roadhouse. I could eat and drink then just talk to my room.
Disliked: Room did not seem to be entirely cleaned. Found other people's hair in the shower. One of the beds looked like they just remade it without changing the sheets. There was dried bodily fluids on the underside of the comforter. Fridge did not work. Charged for parking but they did not ask if I drove nor tell me I’d be charged for parking. Hotel staff was rude.

Never again!!!!

Liked: Location.
Disliked: Cable working on and off. No shower gel (empty bottle). Very rude stuff member during breakfast. Empty coffee container, empty waffle container. The guy working there MIA. When he finally showed up start to comment that swimming team members staying at the hotel eat too much. Ridiculous

Exceptional

Liked: The Breakfast was awesome, I traveled with my adult children and 8 grandkids and we all ate breakfast and was able to make it to my grandson's hockey game on time!
Disliked: the pool heater wasn't working, rather cold water, but that didn't stop my grandchildren from going in and having fun!