Very good

Absolutely exceptional.

Liked: This hotel was quite exceptional. It was very clean, the breakfast was spacious and full of options, and the staff went above and beyond. Every staff member we came in contact with was so friendly and helpful, especially the concierge, woman stocking the breakfast, Arthur and another young man whose began with the letter Y. I would definitely return to this location.
Disliked: There was nothing I didn't like.

It was a comfortable stay....

Liked: Everyone was very helpful and polite.

Super friendly and clean. Great...

Liked: The staff was super friendly.
Disliked: I wish the lobby was friendlier, more welcoming. The highly overpriced snack/beverage area would not take cash.

Superb

Liked: Beautiful hotel in a great area! I would definitely stay here again. Room was big, breakfast was good and everything was super clean!
Disliked: The price for parking is crazy but I guess it's typical for downtown Chicago. Hotel was already expensive then you add another $65 for parking. Again I think it's typical for downtown.

Friendly staff

Liked: The staff was amazing! Everyone was so friendly, which made our stay excellent. Good hotel breakfast. The hotel is located in a great area too. River North has such great food & drinks options, plus there is so much to do.

Superb

My stay was stressful, uncomfortable...

Liked: Location
Disliked: They over charged me, they said it be an additional 100 dollars a night even though I paid with a credit card but it ended being over 300 almost 400 more then the price I was given. I was booked for a King room but given one with two queen beds. This was not comfortable for myself and my partner.

Exceptional