Exceptional

Ok. Was able to attend...

Liked: Location
Disliked: Check in person not helpful. Would not listen. I felt like I was being ripped off or someone was trying to get my card info. She told me that I had not paid even though I had ($109.50) and charged me again more than my original ($131+). After checking in and paying twice I looked up my Sept. 3rd payment and went back down to front desk to show I had paid. She never gave me a receipt so I had to ask what she had charged on my card. She said $109.50 + $20 for incidentals. She said the reservation was not put in correctly. Again no receipt but said she had refunded it to my card. She seemed unconcerned about it or your customers. I doubt that I will ever stay at a Hampton inn again.

This was the dirtiest Hampton...

Liked: The room was quiet.The check in was easy and my room was ready before anticipated.
Disliked: Our air conditioning didn’t work at all in our room. Texas is HOT. Only the fan blew. The hallway carpet was disgustingly dirty. I was grossed out by it. It looked like it hadn’t been vacuumed in weeks. It also smelled like a hospital. The 5th floor was HOT. There was about a 10-15 degree difference between the 4th and 5th floor. The water was also shut off mid shaving, for some reason.

Good

Very good

Good

Superb

Disliked: Toilet flush did not work properly.

Exceptional

Liked: Breakfast was great. The location was close to everything we needed and the staff was helpful and friendly.

Pleasant

Disliked: Thought the property could use some updating.