Exceptional

Very good

Liked: digital key was cool
Disliked: the window to our room was broken and let in cold air

Because the facility seemed outdated...

Liked: Food was okay, room seemed outdated and wasn’t very clean — traveling with a dog and didn’t want to sit on or touch the carpet as it seemed dirty and old — found debris on bathroom and closet floors…
Disliked: See above

Comfortable stay, convenient location

Liked: Staff are friendly and courteous. I requested an allergen free room in advance, and they provided one for me. The room was comfortable and clean.Location is close to a Wegmans grocery store for snacks or a meal.

Pleasant

Liked: Indoor pool when it is actually open
Disliked: The pool was closed when said it was going to be open in time. Was dirty found 2 different kinds of pills on the ground and had my dog with my thanks god we saw them before he got to them.

I will NOT be returning.

Liked: My first impression right in the parking lot is that it was not well lit. My first impression walking in was that it was not clean. And once I arrived on my floor, I could smell the smell of urine in the hallway. In my room, there was mildew in the sinks and in the tub. Shower curtain was ripped, ice bucket was completely filthy. I honestly think the only thing done is the bedsheets get changed. I have stayed at quite a few Hampton and Hilton properties. I’ve never quite had an experience like this. I felt almost like people were being housed in the hotel that were non-paying. This should not be a Hilton property. Front desk staff were very nice is about the only thing the property has going for them.
Disliked: It is kind of hidden. My first impression right in the parking lot is that it was not well lit. My first impression walking in was that it was not clean. And once I arrived on my floor, I could smell the smell of urine in the hallway. In my room, there was mildew in the sinks and in the tub. Shower curtain was ripped, ice bucket was completely filthy. I honestly think the only thing done is the bedsheets get changed. I have stayed at quite a few Hampton and Hilton properties. I’ve never quite had an experience like this. I felt almost like people were being housed in the hotel that were non-paying. This should not be a Hilton property.

Not very comfortable… didn’t sleep...

Disliked: Beds were hard as a rock, carpets worn both in room and hallways, room just felt like a concrete cell

Good

Exceptional