Really excellent place to stay from the man at the check in, who was really polite and helpful and was smiling and made us feel really welcome, to all the staff and the room which was really comfortable - no complaints at all. Pillows a little soft but that really not a complaint. So thank you and the staff for a lovely stay.

Liked: Everything from the time we got there to the time we left.
Disliked: The pillows were slightly soft but not a complaint.

Stayed one night after attending a show at the Globe Theatre Stockton. Everything from check in to check out was smooth and easy. Staff were great and the breakfast was great.

Liked: Everything.
Disliked: None.

Liked: Comfy bed.
Disliked: Vegetarian breakfast sausages.

Pleasant

Exceptional

Exceptional

Exceptional

Exceptional

Liked: everything was brilliant
Disliked: breakfast should run to 11.am

Exceptional

Liked: Staff were really pleasant and very helpful. Great location. Modern and clean hotel.

Great location for events at...

Liked: Location and cleanliness's
Disliked: 10 mins for someone to come to reception to check us in . We were giving a room at the elevator which was really loud going up and down most of the night then into the morning , resulting in bad nights rest. Staff were rude after a customer asked to have a drink in a different glass they slagged him off when he left with his drink. Breakfast wasn't nice, food quality was poor.

Exceptional

Liked: Lovely hotel. Very clean and extremely friendly and helpful staff
Disliked: Nothing. All good

Excellent location, good clean hotel...

Liked: Staff friendly and helpful. Requested quiet room and got one. Location excellent for Globe Theatre concert. Parking onsite. Breakfast satisfactory.
Disliked: Paying for parking. Mattress too firm for my liking. Pillows very soft for me!