Exceptional

Liked: Good Location. Good staff Good Breakfast Near to metro station & tram

Very lovely room, staff and...

Liked: Location was very convenient. Breakfast had lots of choice. They were very friendly staff. The shower was amazing. The room was kept clean.
Disliked: The bed was too firm and left me with back ache. Breakfast had lots of choice but often ran out of some things. The TV was only in German (sound and subtitles)

The hotel met all our...

Liked: The hotel met all our expectations. The staff were excellent, the breakfast team being especially attentive and kind. The breakfast selection was varied, and the location was convenient."

Very good

Liked: Good access to public transportation. Clean, comfortable, affordable.

Passable

Liked: The hotel was very central and all transport options were easily reached. Breakfast was very good plenty of choice and well laid out.
Disliked: Found room very noisy as could hear traffic through the window from early hours of the morning so was woken up.

Exceptional

Very good

Disappointing

Liked: Location is nice, close to city center by tram or train.
Disliked: The room service knocked on the door and right away entered the room, catching my husband in the shower. I tried to talk to him and I didn't receive any apologies, he just looked at me like I was the fool one. I made a complaint and the receptionist didn't pass the info to the manager, and at the end nothing happened. 2 of 3 coffee machines didn't work, and the line for coffee was about 10 min because it was a lot of people for breakfast. We asked for ice for a painful knee at the reception, and we got the following answer "In the hotel in front there is an ice machine, you can take as much is as you need”, so for me there is not a culture of good costumer service at all.

Exceptional