Hampton By Hilton London Croydon, Croydon

Good hotel to stay for...

Liked: The reception staff I interacted with on arrival, greeted me with a friendly, respectful and engaging smile. I waited 30 minites before I was told my room was ready; but I learnt later it was ready long before 3pm! - Why do hotels continue this mean customer practice and deception !!My room -613- was worth paying an extra £4 for the quiteness and end of corridor position. I had good views towards the east of East Croydon station and Crystal Palace areas.The settee in the room was a bit grubby, but the bed and pillows were comfortable/clean. The tv channels were easy to nagivate with the remote control. The bathroom towels and general upkeep was good, except for small pokets of accumulated rust in the shower door hinges.My 3rd stay. Overall, it was comfortable. I would stay again because of the location, easy access to East Croydon rail station, car pay parking facility opposite, plus 10 minutes walk to the main shopping streets....and 15 minutes walk to West Croydon rail station and many bus routes.
Disliked: Tables and chairs in the communal lounge are dated and needs cleaning or upgrading.Windows in rooms need cleaning.No small fridge in the room to keep things like dietary food/medicines cool. This is 2025, not the 1980s!

Exceptional

Liked: Everything is so nice here. The bedroom is clean. The staff is kind and welcoming. Thanks for France and Manoj

Manoj pure definition of hospitality

Liked: Manoj maje my stay memorable

Exceptional

Liked: The entire experience was top-notch, from the beautiful, well-maintained rooms to the impeccable amenities. What really stood out, though, was the exceptional service.Manoj, in particular, made my stay even more special. His kindness and professionalism were beyond impressive. He was always ready to help, whether it was with a quick question or arranging something more personal. His attention to detail and genuine care made me feel like a VIP throughout my entire visit.I highly recommend this hotel, not only for its fantastic facilities but also for the incredible staff like Manoj, who truly elevate the experience. I’ll definitely be back!

Exceptional