Extremely disappointed

Liked: The breakfast was nice.
Disliked: The room was dirty, really grimy. Not just unclean from the previous guests but a build up of grime and dirt in the bathroom and on the windows.Dinner was a shambles, tables piled up with dirty glasses and plates, 45 minute wait for food but wasn't informed of this when ordering.Extremely disappointed.

Superb

Liked: Nice clean comfortable room, very helpful staff, good location for the Pleasure beach
Disliked: The quality of food in the breakfast wasn't great. The area where the breakfast was served was too small for the size of the hotel.

Poor

For me great but for...

Liked: Your staff are very helpful especially a manager called dean
Disliked: My room was ok but my friends room wasn’t to good, his covers were not on both beds and his stink wouldn’t work properly, he had to get a refund on his evening meal as it was terrible, I can agree with that as I’m a chef by trade and it’s really bad is the food, portion control totally wrong, not value for money and really cheap products, agave thankyou to dean for sorting this issue out

very modern and stylish .

Liked: good choice of breakfast staff very helpful food well prepared and was constantly being replenished.
Disliked: more toasters and coffee machines as it was a full hotel and very busy at peak times.

Great stay. Really enjoyed

Liked: Lovely staff. Sea view room. Good location. Parking on site
Disliked: Restaurant was very busy

Not good.

Liked: Location, sea view room.
Disliked: Miserable staff/not made welcome/no thank you. On checking in the room number had been scribbled on the card when getting to the room had to travel all the way back to reception to ask the room number.Hard uncomfortable bedsMorning breakfast manic, dirty tables, long cues, no bread, no clean plates, long waits. Dirty trays, dirty plates and cups. Had to turn over 3/4 cups/plates tray before finding a clean one. Breakfast produce especially sausages very cheap:tasteless, no tomatoes.Information states main menu available till 9.45 but tried to order at 9.35 to abruptly been told only light bites were available to order.Bathroom had missing edging and very badly patched edging. On checking out got a “that’s all done for you” no thank you for staying ect. Terrible staff manners. As above did not feel welcome by the staff.Disappointed as been a Hilton Hotel expected better.

Disappointing

Disliked: Very disappointed,

Very good

Liked: The room was a good size and clean. The staff were very friendly and helpful. I liked the location it was quite a bit away from the centre and quiet but a tram could easily take you to the centre.
Disliked: The breakfast was very busy and they didn’t seem to restock/fill I.e. the orange juice, the pastries etc had ran out. I felt the car parking prices should have been included in the price of the hotel.