Amazing experience; the staff were lovely and very friendly; the hotel was so clean and looked after well.

Liked: Everything; amazing staff and beautiful hotel.

Lovely, helpful staff. A clean room and a comfy bed. The breakfast was very nice - we particularly liked the waffle maker and hot chocolate. My sister has recently had a knee replacement so not very mobile but the hotel staff couldn't have been more helpful. Only 2 stops on the frequent buses from Symphony Hall for 1 fare. We loved it - thank you!

Great value for money ,...

Liked: Friendly staff

Very good

Liked: Very well kept hotel, staff very friendly. Very handy for the tramline
Disliked: No on site car park, but there was two very close to hotel

Another lovely stay

Liked: Hotel was clean, staff were very friendly and helpful, beds were comfortable and breakfast filled us all up until the evening

Will think twice before booking...

Liked: The location.
Disliked: The staff need training on customer service. They are miserable and unwelcoming. I have stayed at this hotel many times, and it is definitely getting worse. My family room was shabby and not clean, I was moved which was fine. Definitely not value for money!

Exceptional

Great

Liked: Everything
Disliked: No parking

Was lovely and clean

Liked: Staff were very friendly and accommodating
Disliked: The window did not open

Good

Very good