Exceptional

Superb

Second stay, definitely going back!

Liked: Location is excellent.Plenty of towels and the shower size is better than their sister hotel, the Halekulani.My Bellman was very friendly and super helpful. He had weighed my bags because I was worried that my baggage being too heavy for airport check-in.
Disliked: My room was facing the parking lot. Had to close the blinds to avoid seeing the cars during the day.

Great hotel with good facilities

Liked: Great location
Disliked: Noise from pool

Superb

Liked: Very clean, beds are comfy, big bath, loved the bidet toilet. I have nothing to complain apart from the noise outside that kept me awake til about 1am.
Disliked: Could hear party music from outside

Exceptional

Liked: The staff was very helpful and pleasant The hotel is beautiful and clean The location was great

You need to stay here

Liked: Location, staff, view from upper floor.
Disliked: 8th floor pool was in a wind tunnel.

Decent value. Better training needed...

Liked: Bakery!
Disliked: Room not vacuumed well.Popcorn remained on floor the whole week

Loved our stay overall. We...

Liked: Love the location of the hotel. Also loved they decorated for Christmas. They offered a movie for kids in the garden area and that was lovely. They also included drinks/snacks with the movie. They also provided a cute reusable water bottle.
Disliked: The beach side isn’t that great on this side but it’s decent. Too many rocks for swimming. The restaurant in the hotel is expensive but walkable restaurants nearby. The housekeeper was great and other staff were ok. Wish the swimming pool was open later. They close at 6pm. Also wish water was heated. The pool deck is like your in a wind tunnel during our stay.