Superb

Exceptional

The good things about our...

Liked: I liked the free soda and the breakfast was good. The staff was very nice. The room was clean.
Disliked: The room did seem like it may have needed some updates. The chair by the desk had holes in it and the bathroom door was pretty beat up! Alot of the chairs in the lobby area where the breakfast is served were dirty. The room had such tall ceilings, it was weird and you could hear a lot of thumping on the ceiling from the people in the room above us.

Superb

Liked: clean, friendly staff

Overall great place to stay...

Liked: Staff was extremely nice. Love all the artwork and it’s representation of La Crosse.
Disliked: We travel a lot and think Gundersen is a good hotel. We would love to rate it as an excellent hotel but it’s missing a few things. Our room had 3 closets but only one hanger. We wish there were 2 luggage racks instead of 1. There’s plenty of closet space to store it. There’s also just 1 hook in the bathroom and there is plenty of wall space to add at least one more. There’s hardly any counter space in the bathroom. Everything is in decent condition but the ottoman has seen better days.

Overall, my stay was very...

Liked: ROBERT!!! He saved the day for me!! His customer service skills are exceptional! He was SO helpful, and was personable and funny while being professional and a great representative for your business.
Disliked: I really think that SOME housekeeping services should be reinstated, now that Covid restrictions are not in effect. To think that with nearly a two-week stay my room was never attended to is not what I would expect. Trash removal and clean towels after 3 days would be nice, and a change of bedding after a week would be nice, too.

Great customer service. Elevator was...

Liked: Location
Disliked: Nothing

Exceptional

Liked: Staff was amazing!
Disliked: Traffic was noisy

Superb