Modern decor in Victorian building; breakfast - great all round choice.

Liked: Great hotel and good location for theatre; very clean room; fantastic we got an upgrade to bridal suite - would definitely reccomend.

Their customer service has gone...

Disliked: Their customer service has gone down. Roshan was managing very well but this Sabeena character is absolutely vindictive and insufferable. He feels a pleasure in the “status” he’s got and absolutely have no foresight of regular customers retention. Absolutely needs retraining. I have few bookings left with them until January but will move to another hotel from January for my regular stays just because the behaviour of Sabeena.

Usually great hotel but receptionist...

Liked: The price and location was great
Disliked: The receptionist at the time was rude. There was no courtesy in terms of saying thank you, good morning or please. Refused to merge my bookings into one when I requested it through booking.com. he expected me to come early morning to check out to check in even though I wanted a lie in. Instead I went to another receptionist for that to happen. I also got the feeling he was either homophobic or just didn't like people. He was standoffish and gave looks that were not welcoming at all and felt extremely uncomfortable. The hotel room he gave wasn't the best so I asked for an exchange and he refused. I am a usual guest at the hotel and I always book via booking.com to get the best deals. There was hardly any hot water either. Stayed two nights but the receptionist did put me off coming again. Get rid of the receptionist or give him a role that isn't customer facing

Pleasant

It was lovely would definitely...

Liked: It was close to the city centre. Staff were lovely and always helpful. Room was nice and comfortable. Breakfast was lovely.
Disliked: There was a lot of noise outside but I expected that as there was works going on.

Disappointing

Over all good enough to...

Liked: Dinner breakfast and the room - all good.
Disliked: Fix the howling draught that comes through the dining room window.

Excellent choice for St George’s...

Liked: Perfect location for St George’s Hall, lovely welcome. Beautiful old building and one of the best breakfast ever with exceptional staff.

Well looked after by all...

Liked: Clean beautiful room

Nice Hotel

Liked: Lovely hotel with character. Friendly staff. Breakfast was very good, great choice. Parking available at £5 .
Disliked: Nice size room, but was noisy from traffic and music from the party downstairs.