Very good

It’s a fabulous location, just...

Liked: Most everything.
Disliked: The toilet looks as if it needs a good bleaching, very tarnished.

Comfortable, good location, but you...

Liked: The staff were kind and welcoming, and held our luggage after check-out. The location in Bloomsbury was excellent. The bed was very comfortable. The shower was very good. The room was spacious.
Disliked: I only realized after sitting down in the upholstered fabric chair in the room that it was wet and soaked my clothes. Perhaps someone had spilled food on it and the cleaners washed it off. They should have replaced the chair – not left a wet chair in place.When we got to breakfast at 8:30 on Saturday morning the breakfast room was so packed with members of a big group (seemed to be people from one company) that they couldn't seat us. We were pressed for time to get to a conference – our trip was for work. Fortunately they directed us to another hotel owned by the same chain further down the street and we were able to get a nice continental breakfast there. Visitors should know that to get breakfast you need to exit the building and go to a "sister hotel" a couple of doors down the street.

Terrible value

Liked: Nothing . Unbelievable that this could possibly be a 4 star hotel
Disliked: The weird smells in the lobby, hair in the shower, ripped curtains, bouncy uncomfortable bed, shabby furniture and poorly maintained room. Felt too grossed out to be able to relax

Passable

Liked: Staff were very helpful and pleasant
Disliked: Bed too close to wall at the bottom space too tight to pass. Breakfast was not included.

Small hotel, very well located....

Liked: Friendly and attentive staff. A very spacious room. The hotel is very well located, in a central yet quiet area.

A lovely hotel in a...

Liked: The staff were exceptionally helpful and friendly. The breakfast was superb. The location was great and very accessible to the underground and buses And most importantly for me, it was a very quiet room and very cosy. I will recommend it to family and friends.
Disliked: The rooms probably need a re-furb- especially the curtains and bath. Also in order to compete at 4* level it needs air-conditioning, just cooling.

We had a comfortable stay....

Liked: Location

Didn't think it was worth...

Liked: The location was brilliant. Just around the corner from the British museum and a short walk to the Underground
Disliked: The bed was really uncomfortable. The room wasn't clean. At one point our door card stopped working and the cleaner left the door open whilst we were out.