Very good

Disliked: tea towel for kitchen sink

Exceptional

Superb

Liked: The location of the hotel is excellent, right in the heart of London with areas like Camden and Covent Garden within easy walking distance. And value for money considering this location is outstanding. The staff are all friendly and approachable, and will help with anything they can. The room we had was amazing, much larger than we were expecting, it was also clean and comfortable. The hidden kitchen was a really nice touch, so much better than a kettle on the bedside table. Overall, I'd recommend this hotel & I'd definitely stay there again.
Disliked: The only thing I didn't like was the fact that the bed seemed so hard. However, it was comfortable enough for a night's sleep, so I guess that's more of a personal choice.

Very good

It’s a fabulous location, just...

Liked: Most everything.
Disliked: The toilet looks as if it needs a good bleaching, very tarnished.

Comfortable, good location, but you...

Liked: The staff were kind and welcoming, and held our luggage after check-out. The location in Bloomsbury was excellent. The bed was very comfortable. The shower was very good. The room was spacious.
Disliked: I only realized after sitting down in the upholstered fabric chair in the room that it was wet and soaked my clothes. Perhaps someone had spilled food on it and the cleaners washed it off. They should have replaced the chair – not left a wet chair in place.When we got to breakfast at 8:30 on Saturday morning the breakfast room was so packed with members of a big group (seemed to be people from one company) that they couldn't seat us. We were pressed for time to get to a conference – our trip was for work. Fortunately they directed us to another hotel owned by the same chain further down the street and we were able to get a nice continental breakfast there. Visitors should know that to get breakfast you need to exit the building and go to a "sister hotel" a couple of doors down the street.

Terrible value

Liked: Nothing . Unbelievable that this could possibly be a 4 star hotel
Disliked: The weird smells in the lobby, hair in the shower, ripped curtains, bouncy uncomfortable bed, shabby furniture and poorly maintained room. Felt too grossed out to be able to relax

Passable

Liked: Staff were very helpful and pleasant
Disliked: Bed too close to wall at the bottom space too tight to pass. Breakfast was not included.

Small hotel, very well located....

Liked: Friendly and attentive staff. A very spacious room. The hotel is very well located, in a central yet quiet area.