Poor

Christmas in London December 2024

Liked: Friendly staff, Nice clean room, great location to the Tube and shops. Breakfast very tasty.
Disliked: Bed was a bit uncomfortable

Exceptional

Liked: Beautiful property
Disliked: Very small (London standard) rooms

Old World Charm lacking the...

Liked: The location and character of the building are amazing. It is located near two tube stations and close to Paddington and Lancaster gate.
Disliked: The Floor heating thermostat and the aircon was not working in both the rooms we tried - so the room was BOILING the entire time with no adjustment. They gave us a fan but admittedly this did not help and there was always a dampness we always felt. We could not open our windows to rectify it either.

Good location but only passable...

Liked: Fantastic location near Hyde Park is the key asset. The lobby is beautiful and the luggage storage facility is very useful Some of the staff are friendly and welcoming
Disliked: Not sure how it qualifies as 4 stars once inside the bedroom The rooms are exceptionally small, pillows quite firm without other options offered No frills at all such as providing extra blankets, pillows, choice of drinks in room (eg no herbal teas) and had to ask for conditioner! Those small touches would definitely improve the experience

Meh

Liked: Fantastic location, friendly staff, bar was clean and good for relaxing.
Disliked: My room was tiny, and I struggled to get ready at the same time as my partner due to how small the room was.

Pleasant

Cosy with a charm to...

Liked: Was close to the tube and very charming
Disliked: N/A

Will definitely stay again.

Liked: Excellent location.
Disliked: Steps down to bathroom in room dangerous at night - suggest small night light type thing to illuminate stairs.