I would appreciate a response...

Liked: I’d like to share some feedback regarding my experience at the Grand Pacific Palisades. I found the check-in time (5:00 PM) and check-out time (10:00 AM) quite restrictive, especially for a one-night stay. The lack of flexibility in these hours significantly impacts the guest experience, as it greatly reduces the time available to enjoy the hotel's facilities, which are being fully paid for.Considering this timeframe, the stay amounts to only 17 hours, which is about 70% of a full day. This really affected the overall value perception of the stay. I believe this is valuable feedback for the hotel/resort to consider adjusting or offering more flexibility with these times.I would appreciate a response regarding this feedback.Thank you!
Disliked: I’d like to share some feedback regarding my experience at the Grand Pacific Palisades. I found the check-in time (5:00 PM) and check-out time (10:00 AM) quite restrictive, especially for a one-night stay. The lack of flexibility in these hours significantly impacts the guest experience, as it greatly reduces the time available to enjoy the hotel's facilities, which are being fully paid for.Considering this timeframe, the stay amounts to only 17 hours, which is about 70% of a full day. This really affected the overall value perception of the stay. I believe this is valuable feedback for the hotel/resort to consider adjusting or offering more flexibility with these times.I would appreciate a response regarding this feedback.Thank you!

Very good

Superb

Liked: Rooms
Disliked: Price

Very good

Very good

Exceptional

Poor

Liked: Good location close to LEGOLAND, nice pool and hot tub.
Disliked: We had rats in our room under the kitchen sink coming out from the wall. They offered to move rooms but we already had stayed a few days and didn’t want to pack up and move our kids around and we were hoping it was just maybe one that was in there so we decided to try and make the room work, so they just set live traps and we ended up having two rats in them… they came back and set one more after we had disposed of them, but the last morning we were leaving they still had more tearing up our garbage. I understand these things can happen and maybe we should have just changed rooms… but they didn’t even seem to think it was a big deal or care to call and check in or anything. When I called a last time to just tell them they didn’t seem to handle the situation very well they just offered a $60 restaurant credit as we were already checking out and leaving.. definitely wouldn’t recommend to stay here since they clearly don’t seem to care much about their guests or having rodents in the building.

Very good

Liked: Great hotel when you travel with kids. Super close to Legoland (walking distance). Good selection of activities for kids.

It served its purpose.

Liked: Location. Friendly staff
Disliked: Misinformation in regard to getting my suite serviced. Staff did not seem to be on the same page. Every morning I did speak to someone and they advised it would be taken care of. The fact it never got done through out my whole stay was very disappointing. I was traveling with 5 adults and two children. You could understand how that could be frustrating coming back from a long day of being out.