Booking.com completely let me down

Liked: Nice location
Disliked: Even though I had the printout of my reservation that I acquired through booking.com, upon arrival at the hotel, they informed me that they had no record of the reservation and it caused quite a panic and uncomfortable situation that they said I had to straiten out with booking.com. As there is no customer service number for booking.com, of course I couldn't get a hold of any help. I will never use booking.com again.

Exceptional

Good

Disliked: Ventillation is loud in room

Great hospitality and location!

Liked: The location is great, very easy to get around Hilo. All the staff members we encountered were very friendly and welcoming. Beautiful view.
Disliked: The elevators are super slow...and the pool is really small

Very poor

good staff friendly

Liked: location was good
Disliked: Price and view

Old bunker with cockroaches

Liked: Extremely not nice building, the last reparations maybe in 1940sA lot of cockroach, very big Smell very bad, no opening window, they just specially blocked foreverVery dirty blanket, and no duvet, only linen - feel dirty Building is extremely old and looks like that it is not safe to be there

Overall, it was an ok...

Liked: Nice location for Hilo
Disliked: I booked months in advance yet was place in the rooms are under upgrade ... no decorations.The bathroom sliding door were unbalanced and very heavy to open or close. I responded to a text on day one and it never get addressed.Food facilities was weak!

Ghetto

Disliked: No art in rooms. The dirty shadow was there. Staff said art was taken away 3 months ago because they didn't pay contract. Sad.