Grand Hyatt Scottsdale Resort, Scottsdale

Exceptional

Not happy, wish I had...

Liked: View
Disliked: too much construction, walking like a maze, weak food choices almost everything was closed, no warning about major work being done and had to drive to get a good meal!

I had an extremely disappointing...

Liked: Location
Disliked: “I had an extremely disappointing stay at the Hyatt in Scottsdale. The hotel was under renovation, which severely impacted the overall experience. The service was terrible—there was no staff available at the pool, and breakfast was served in a conference room, which felt far from the standard you’d expect. The in-room dining menu had very few options, leaving much to be desired. To make matters worse, check-in begins at 4 p.m., and check-out is at 11 a.m., severely limiting the time guests can fully enjoy the hotel. Many of the pool services only start at 11 a.m., so for us, staying just one day, the experience was hardly worth it. For the price and the Hyatt name, I expected much better. I definitely wouldn’t recommend staying here during renovations.”

Finish construction and renovations before...

Liked: Room was clean, staff friendly
Disliked: The hotel was completely under construction, lobby was closed, had to ride an elevator up and then walk and then down, very confusing, I saw 2 other guests getting lost and we all had to go to the “front desk” (there was no front desk just tables amongst the debris) and be taken to our rooms. Then in the morning the noise from the workers began early. They should not be open during construction!

This hotel should not be...

Liked: The pool was really the one bright spot. The room was okay.
Disliked: Construction. Everywhere. The entire hotel was torn apart. It was ugly on the inside, not to mention, we were woken both days by loud construction. Would definitely not recommend.

Exceptional

Pleasant

Liked: I like the location of the hotel!
Disliked: Everything could’ve been better the poolWas down until Saturday! The bar close at 5 the pool close at 11! All the renovations going on the hotel could’ve knocked prices down for u to get woke up at 6 am

Besides the construction, an overall...

Liked: The staff is very friendly and helpful!
Disliked: There is a lot of construction going on. It can be a little overwhelming. However the you have a glimpse of whether they want it to resemble once construction is completed.