A prime location and great...

Liked: Pros:•Early check-in was available.•Spacious room.•Comfortable bed.•Excellent breakfast selection.•Convenient luggage storage after check-out.
Disliked: Cons:•Poor air quality in the room; thermostat was non-functional.•Front desk staff lacked warmth and at times even professionalism. •Booking.com listing omitted key details about the stay i.e the information I required on the receipt.•Obtaining a proper receipt required multiple requests.•Noise levels were high due to thin walls; no complimentary earplugs provided.•Low-quality bathrobe and slippers.•Minibar only stocked with drinks, no snacks.•Insufficient lighting in the room.•Ironing board provided but no iron.•No blow dryer already available in the room.•Towels were rough and felt overused.

Overpriced disappointed no pool available...

Liked: Great location, clean, nice staff
Disliked: Swimming pool closed, had to pay extra to use sauna, no ventilator fan in toilet, overpriced

Exceptional

Liked: This hotel is very nice and luxurious, but a bit expensive. The location is very good. It is said to have a swimming pool, but I didn't have time to use it on that day.

Excellent stay for first-time visitors!

Liked: Everything was great about this stay; the hotel itself is beautiful and the location is fantastic as it is within walking distance from a lot of attractions and metro stations. What I would highlight is the staff friendliness; the front desk and concierge personnel were absolutely wonderful in giving us recommendations of places to visit, including less touristy, but classic restaurants, and also guiding us with directions while being super patient and eager to answer all of our questions. We felt very welcome, would highly recommend and go back if given the opportunity.
Disliked: Nothing to add.

Bad

Liked: Only location good.
Disliked: Room and service very bad!Service, it's not 5 stars.

Very good

Very good

Rooms were comfortable and location...

Liked: Location
Disliked: Staff not at all helpful. We were two couples we checked in on 29th October and my friend had her anniversary on 30th October I requested the front desk staff to help to arrange a cake at the breakfast table to give my friend surprise but they refused it is short notice so they cannot arrange. There were so many bakeries nearby my husband went and brought a cake. I was so disappointed by the attitude of the staff at front desk.

Grand Oslo stay

Liked: The hotel was as expected, beautiful and historical with a friendly staff! The location was perfect as there are plenty of shops and restaurants within walking distance.
Disliked: Nothing bad.