Exceptional

Passable

Too cold to be comfortable.

Liked: The room was easy to get to. The staff was friendly.
Disliked: We booked for 2 different nights. 12/4/24 We were put into 2 rooms without heat. We requested to be moved, and they were able to accommodate.12/7/24 We were put into 2 rooms without heat. We requested to be moved, but there were no other rooms available. The heat was an ongoing problem, and we should have been notified in advance. They offered a space heater and blankets. It was 50 degrees in the room when we arrived, and only 63 degrees the next morning with the space heater all night. We requested a refund. The staff said they would refund, but it did not show up on my card.

Very good

Bad

The beds were comfortable!!

Liked: Location
Disliked: The room was cold the heat didn’t work and for the first night and until 10 am the next morning there was no hot water to shower in

Nice, old hotel that is...

Liked: Room and bathroom were clean. Bed very comfortable. Needed a new shower curtain and rod as they were rusted, though.
Disliked: Knew about the ongoing construction for the pool when we booked. Didn’t affect our stay but certainly reduced the number of guests, which may have affected staffing. Had to request new towels as the rooms are only cleaned after your third night. Requested at 9am as we were leaving for the day. Were finally delivered around 10pm, after enquiring at the front desk many hours earlier.

When the renovations complete hopefully...

Liked: It’s very close to the Minot airport and the Minot State University campus. It’s a big place undergoing renovations. Once complete, it should be very nice.
Disliked: Ongoing renovations. My room was on the top floor in the section being renovated. My room was clearly incomplete. TV wasn’t plugged into anything, drop ceiling tiles missing, and worst of all, the glass door opening out to the poolside walkway had no latch, so not only could I not lock the door, I couldn’t even close it properly. Front desk was dismissive, but eventually sent a facilities tech after I insisted. The tech expressed an apology, but said there was nothing he could do. The hotel was full so I couldn’t be provided another room. I wound up having to wedge a chair between the sliding door and the wall all night.

Exceptional