Disappointing

Liked: Lights to poor

Poor

Liked: Lights is poor.

Friendly staff, convenient location -...

Disliked: The walls were very thin unfortunately, meaning sleep may get disrupted if you are a light sleeper

Superb

Great Location, Friendly Staff, Firm...

Liked: The staff were incredibly friendly and very kind. As far as location goes, it really doesn't get better than this. Barely 100 metres to Gare du Nord means you can access anywhere in the city very quickly. There was a vending machine and coffee machine downstairs that I didn't use but looked good. The bathroom was a lot bigger than I was expecting too!The windows block out a good 90% of the noise - if you're a light sleeper like me and wake up at every bump in the night you'll probably do okay. There's a (small) lift so its accessible and the staff run a shuttle bus to the airport which is a bargain if you're travelling solo.
Disliked: Personal preference here, but the bed killed me a bit. It wasn't like a rock but it was very very firm. If you like a firm bed then you'll be really happy, but as someone who definitely likes really soft beds I woke up pretty sore. We also found that we struggled for toilet paper! Despite coming into our rooms and doing a clean, we weren't given anymore. I ended up buying a few rolls because finding toilet paper in public restrooms is often difficult, and I was glad because we used some for the room.

Superb

Handy for gare du nord

Liked: Really handy for gare du Nord if you're arriving late, 3 minutes walk away. We had a family suite with 2 rooms and enough beds for 5. Everything was clean and the beds were comfortable. Soundproofing could be improved but otherwise no issues.

Staff was rude made me...

Liked: Nothing
Disliked: I paid for the property through booking.com only to be called a liar at hotel and charged again! I took up the issue with booking.com who have now refunded me. This should never of happened I should have been enjoying my husbands birthday and all the staff needed to do was check there system for payment and they refused to instead I was called a liar! Awful customer service from the hotel who should never of took payment from me and the admitted there mistake to booking.com awful

Very good