Good value for money and...

Liked: I liked that it was so near the SwissCity Marathon start and the buffet was great value for money. Reception on arrival was friendly
Disliked: The room I stayed in had one skew bed and no service to bring a cappuccino up to the room

Exceptional

Good

Liked: Every thing is good
Disliked: Nothing

Passable

Very good

Superb

Liked: The hotel location easy transport lucerne is stunning
Disliked: Access into the hotel for cases had steps

Very good

Superb

Great hotel to explore Lucerne!

Liked: The hotel was clean, great location, and lovely hardworking staff. The beds were perfect-firm yet soft. Our family was upgraded to 3 lakeview rooms which treated us to beautiful views of the lake and mountains. Spacious rooms with high ceilings, updated bathrooms, and big windows you can open. Breakfast was fresh and abundant with yummy cheeses, breads, yogurts, and hot items. All 8 of us including 2 kids were very satisfied. If you have luggage, I recommend using the side entrance of hotel which has less steps than the front entrance. There are 2 buses which stop right in front of the hotel which made it very convenient to go to the old town! If I had more time, I would have spent some time at the lake front park nearby. No air conditioning in Switzerland's hotels and buses did not bother us as that is their way of life and we enjoyed the sunny weather and gorgeous surroundings.
Disliked: There is some road noise if you have a lakeview room. It did not affect my stay but may be bothersome to sensitive sleepers.