Exceptional

Exceptional

Awful

Liked: I have been a loyal guest at your hotel for over 15 years, and while my past experiences have generally been positive, my recent stay was unfortunately disappointing.Upon check-in, I was assigned a disabled-access room without any prior consultation. When I raised this issue at reception, the young staff member seemed unsure of how to handle the situation and called for further assistance. I was then told, rather rudely, that the room I had been given was the one I had paid for and that any change would require additional steps. I felt the response lacked professionalism and empathy.Additionally, the room I was assigned was in poor condition. The TV and the toilet were not functioning, which required me to contact reception. A technician came to inspect the issues and confirmed that both were broken, and I was subsequently moved to another room.While I appreciated the room change, the overall experience—especially the lack of professionalism and the stress after a long day of work—was disappointing. Given my long-standing loyalty to your hotel, this incident has caused me to reconsider whether I will continue to stay with you in the future.
Disliked: I have been a loyal guest at your hotel for over 15 years, and while my past experiences have generally been positive, my recent stay was unfortunately disappointing.Upon check-in, I was assigned a disabled-access room without any prior consultation. When I raised this issue at reception, the young staff member seemed unsure of how to handle the situation and called for further assistance. I was then told, rather rudely, that the room I had been given was the one I had paid for and that any change would require additional steps. I felt the response lacked professionalism and empathy.Additionally, the room I was assigned was in poor condition. The TV and the toilet were not functioning, which required me to contact reception. A technician came to inspect the issues and confirmed that both were broken, and I was subsequently moved to another room.While I appreciated the room change, the overall experience—especially the lack of professionalism and the stress after a long day of work—was disappointing. Given my long-standing loyalty to your hotel, this incident has caused me to reconsider whether I will continue to stay with you in the future.

All good and very good...

Liked: Good stuff and hood value and good location
Disliked: Nothing

Exceptional

Good enough

Liked: The staff was pleasant and helpful. You can take the metro down to Duomo in 20 mins. But the drive to the metro is 10 mins away. Parking in the hotel was plenty. Close to a.central Mall with few ok fast quick food places.Hotel Breakfast was very good with lots of choices
Disliked: The location is outside of Milan and nothing else around the area but a local mall. When we asked for a wine opener to use they mentioned they would charge 10 Euros for the service to OPEN a bottle opener. For a Four Star hotel they only let u have a plastic throwaway glass. That's a shame. The age of the hotel is showing in the in room facilities.

Superb

Very bad with unacceptable treatment...

Liked: Nothing
Disliked: Monica in restaurant very impolite

Exceptional