A dreaming stay

Liked: The place is charming, the position is unique, the personnel is careful.

Very disappointing unfortunately and not...

Liked: Beautiful setting on the hill with lovely views and gardens. Restaurant very good, great service and good breakfast.
Disliked: Arrival terrible, person at reception couldn’t be bothered very unwelcoming. Limited furniture in the room and next to no toiletries. Hairdryer just one of those white boxes on wall which is useless.

The location is beautiful but...

Liked: The location, the view was quite something.
Disliked: The male staff - or some of them - at the reception - didn’t even bother telling me the lift to the harbour wasn’t working when I had a heavy bag. No free water - which is strange, every other hotel I stayed in Italy did!

Superb

Liked: Everything was excellent
Disliked: Bathroom was a bit outdated but still of good quality

A very special place

Disliked: Everything was delightful and we had a wonderful week. The view from our room over the park towards the sea and Monte Portofino was exceptionally beautiful and restful, and the furniture and polished floors were elegant. The situation of the whole hotel is magical and its history fascinating. The current proprietor is clearly passionate about it and attentive to the maintenance of high standards . A lot of trouble is taken and the staff are extremely dedicated and charming - fromPietro the omniscient and brilliant barman from whom we learned so much about wine and with whom it was a pleasure and a privilege to talk, to Simone and Daniele th e sommeliers, to the calm, professional and thoughtful young women who presided over breakfast (and one tireless young man who looked after us evening and morning ), to the lovely young woman serving at dinner whose boyfriend in the kitchen made an anniversary greeting for us, to signora Franca who thought of putting flowers in our room, to the man who gave us a lift to and from the station, to all those we didn’t see (especially the excellent chef and team) but who made our stay memorable. Thank you to everyone! The pool was great and again had very thoughtful and helpful staff. What a treat!

Very good

Liked: Beautiful property and very welcoming staff.
Disliked: There was no pool. The pool was a “natural” pool and you have to pay extra to use it. The color of the water was not what i expected … due to fhe reflection of the rocks, a dark blue/gray, not the beautiful turquoise color Portofino is famous for.

Good

Exceptional

Very good