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AustraliaGrand Fiesta Americana Chapultepec Guest Reviews
Overall Average Score:
Excellent (4.45 out of 5)
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| 7.0 miles from Mexico City centre |
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Edilson Thu, 10 April 2025
Exceptional
Majdei Fri, 4 April 2025
it was good over all
Liked: The only thing that i didnt like, that the Waitors at teh breakfast Area, when you ask them for Coffee or tea, there english is very average, and there was big delay and confusion in our orders, and at the end teh guy who came to us, he only knows one word in Englidh, (Tip not Included!) which I really didn't like .
Disliked: what i mentioned at the begining location cleanless
Bentonne Sat, 29 March 2025
Exceptional service and lovely accommodations....
Liked: Very attractive lobby, restaurant and rooms. Excellent service all around, good food and cocktails. Exceptional assistance provided after my husband got ill, including sending a doctor, getting us all needed medications and keeping the room extra-clean.
Robert Thu, 20 March 2025
Good
Edilson Wed, 12 March 2025
Very good
Dan Tue, 11 March 2025
Exceptional
Stephen Sun, 9 March 2025
Very good
Liked: Good hotel for a short stay in CDMX. Room was very large and comfortable.
Mm Mon, 3 March 2025
Excellent hotel next to Chapultepec...
Liked: We really enjoyed our stay at the Grand Fiesta Americana Chapultepec. We were at the Fiesta Club level and thus had free access to the Grand Lounge, which included excellent breakfast in the morning and drinks and canapees in the evening, and a great view of the city. Rooms were very clean and well appointed. There is a lot of traffic around the hotel but the rooms are well soundproofed. The people were super friendly and helpful. WiFi worked well. Access to elevators secured by key card. Great location across from the Chapultepec Park and Castle, and in walking distance to Polanco. Their restaurant Azures has outstanding modern Mexican cuisine and excellent service and ambience. Our pre-payment through Booking was accepted without any problems, and there were no billing issues. The other guests were mainly business people and well behaved. We will come back.
Disliked: I wish they would have a nice outdoor patio.
Jaime Mon, 3 March 2025
Very good
Sauro Mon, 24 February 2025
not worth the money
Liked: The bed and the location
Disliked: The bathroom is outdated, the hot water needs ages to come out. The room cannot be darken completely during the night, there is a round window with a transparent curtain where the light passes through completely, during the night from the outside lights till the sun rise. The breakfast it's supposed to be a buffet but there you only find cold stuffs (bread, fruits, corn flakes and vegetables). All the hot dishes like eggs (prepared in any way), bacon, tortilla etc etc, you need to order it from the waitress and it takes a very long time both, ordering it and then getting the order at the table. And this happened very early in the morning when the breakfast room was almost empty. The juices are claimed to be natural but are just made of concentrated fruits with syrup, and among the 5 or 6 offered you need to guess what they are made of because there is not a single indication/writing about what is what. And this, in fact, applies to the entire "buffet".
