Grand Elysee Hamburg Guest Reviews
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1.6 miles from Hamburg centre |
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Stephen Wed, 20 November 2024
Very enjoyable and will try...
Liked: Ambiance and service
Disliked: couldn't get a late check out
Sharon Mon, 18 November 2024
Fantastic Break
Liked: Great size bedrooms which were kept lovely and clean.
Disliked: The reception staff didn't go out of there way very much unless you kept prompting them.
Sumanth Mon, 18 November 2024
Good
Liked: Clean .. professional...wonderful amenities
Disliked: Breakfast was dull. Especially not vegetarian friendly
Shadi Mon, 18 November 2024
Exceptional
Liked: Very nice place & sweet personale.
Dr. Sun, 17 November 2024
Exceptional
Jan Thu, 14 November 2024
Exceptional
Prithi Wed, 13 November 2024
Refused to issue invoice for...
Liked: Close to the Congress center
Disliked: They refuse to issue an invoice if it’s through booking.com. Very bad experience and it’s illegal. Service and front desk staff very slow and not efficient. Rooms are outdated, the aircon didn’t work even after they said they fixed it. Cleaning service missed cleaning the room on first day.
Burak Wed, 13 November 2024
terrible
Liked: location
Disliked: there was a constraction works in the hotel, from 10:00 drilling machine was working on top of me, i called reception 4 times to stop it or to change my room but they always said they will call me back in 10 minutes. for sure nobody called back, finally i went to reception and had to fight to let them change my room
Bugra Tue, 12 November 2024
Professional manner and great service
Liked: I had perfect experience during my stay, the hotel was very comfortable.The staff were exceptionally helpful, always ready to assist with a cheerful attitude that really made a difference. Room and bathroom was unexpectedly big
Nazlı Sun, 10 November 2024
We have been a guest...
Liked: Decent hotel with large clean rooms, all amenities you would need were in the room.
Disliked: At Brasserie Flum, we had served by a waitress who spoke no English, the desserts and coffees from the next table has charged to our bill. We have ordered breakfast to our room, what was mentioned on menu has not served to us, we had to call the room service couple of times to demand the missings. The interesting part was the explanation; what was mentioned on menu such as cerials was not served because we didn’t choose to order.If this is correct please clarify on the menu as who reads breakfast menu would think the same as us