Exceptional

Very good

Bad

Disliked: the junior suite I paid for wasn't availble. at first the check in management pretended like nothing happened - gave me the keys to the room so in the end I had to take all my suitcases, go up - realise that the type / view of the room isn't corresponding to what I paid for , go all the way down, and only then hear from the reception an explanation that the room I actually booked isn't available ... no excuses as if it is only normal to pay a higher price and be downgraded. I was not reimbursed for the difference. on top. no mini bar, no room service, plastic caps only in the room, towels are not changed. smell in the corridor. wifi working on and off. no umbrellas availble. overall the finishings are really "plastic" and worse then Ikea. mold / mushrooms in joints in the shower room - disgusting. no robes/sleepers. very poor quality overall. sure the view is nice but I felt I was ripped off and the whole experience was very negative. I have also tried to seek help from Booking, but I haven't had any response - only a promise that they will get back to me within 24 hrs. oh - cherry on the top - unless I would have asked to check the breakfast bill on check out, I would have been ripped off again - they overcharged me by 81 USD for a breakfast I haven't taken. Seriously? This is supposed to be a 4 star hotel?

Very good

Exceptional

Very good

Exceptional

Exceptional

Perfect

Liked: Great location, quiet area but quick transfer into central Manhattan. 2 minutes walk to tram, 5 minutes walk to subway then 3 stops to Rockefeller centre. Room had amazing views of Manhattan skyline
Disliked: Nothing!