We had a great stay and would love to come back!

Liked: I loved our room with the king bed. All the decorations and layout of the room and hotel was great!

Hubby and I went to see Chris Young perform at Thompson-Boling Arena which was easy to get to from this location. You could walk there in better weather. Just outside the university and many fast food places were there and nicer dining, as well.

Liked: The valet service was great; the room was clean and comfortable; the breakfast was exceptional. The entire staff from front desk, valet and wait staff were friendly and helpful.
Disliked: The shower door only opened on one side - that didn't allow for me to test the water before getting in. Getting in and out of the hotel was tricky due to construction and the hotel front was in an alley.

Liked: Great service; clean rooms.
Disliked: Our room was right next to the elevator so we could hear it all day/night.

Exceptional

Exceptional

Liked: Everything about our stay was awesome. The front desk staff were friendly, courteous, and quick to accommodate whatever was needed. We were there to watch some VOLS basketball, and we loved the decor right down to the souvenir key cards made to look like players' college IDs. It was a short walk through campus to the food city arena, and there were restaurants all around the hotel, which was very convenient. The valet had our car ready and warmed up at the front door before we got to the lobby. Taylor, who was our server at the coffee shop and again later at the saloon, was spectacular. She was such a joy to talk to and always had a smile on her face. She also brought us some fantastic long island iced teas! We can't wait to stay here again!

Superb

Exceptional

Exceptional

Superb

great location, but needs a...

Liked: We loved that our stay was right by UT campus. We attended a Vols game, and were easily able to walk to the game and back. Is is also very close to Just Love coffee, so we grabbed breakfast there. The decor was adorable, and staff was very friendly!
Disliked: it wasn’t super clean. The bathroom and linens were clean, but big things like the curtains and actual bed were dirty (see photos). our little coffee station was also dirty, it had a used cup of water on the table and the creamer was 4 months expired :-/

Exceptional

Exceptional