Exceptional

Exceptional

Very good except interaction with...

Liked: The hotel was very nice, good facilities and the staff was all very pleasant and professional (with one exception.)
Disliked: Your bartender Faye (African American woman) was absolutely terrible. She was rude to customers and other staff and really just awful. She had many chances over several days to change my impression but failed. I would get rid of her immediately.

I don’t know if I...

Liked: It was very cute.
Disliked: Staff was not nice. They don’t even smile, they were nowhere to be found, and they didn’t even say happy anniversary. Also, they never allowed my partner to check in despite the fact that I sent them a message saying that he will be the first one to arrive.

Super friendly staff. Cozy rooms....

Liked: Had a lot of personality. Location is great and close to lots of stores and attractions. The staff was absolutely fantastic.
Disliked: The exercise room was tiny and cramped and could use a facelift.

Great location, it looked styled...

Liked: room and beds were great
Disliked: The staff was slow to respond. Breakfast took 45 minutes from ordering to service. The bar was unattended yet open. The front desk person and valet were often missing.

Superb

Superb

Excellent