Pleasant

Liked: The staff was very friendly and attentive.
Disliked: Lots of construction and few amenities. Price was considerably higher than it should have been given the circumstances.

Waste of money

Liked: Room was good, valet parking was great
Disliked: Roomservice, every daybed had to ask for them to clean te room. Frontdesk, they are not interested in the guest, never welcome you when you arrive at the hotel. They where rebuilding the hotel, 10 hours of drilling dust and all area where closed outdoor lobby. No apologies nothing. Restaurant was closed.

Very good

Liked: Room was very comfortable and nicely decorated. There was a lot of construction, so we didn't really get to try out or enjoy the other facilities.

Don’t stay here.

Liked: Location to SMU, shower had great water pressure.
Disliked: I was very disappointed in my stay along with many others that I ran into that felt the same. I booked this thinking it was a luxurious 4 star hotel as I never traveled by myself and was thinking I treating myself by staying here. Hotel was under major construction. The air conditioner unit rattles non stop in the loudest annoying sounds. Lobby was covered in plastic as they were painting the ceiling. Construction dust everywhere. Elevator covered in cardboard. Pool area was closed, restaurant and bar closed. Unsecured Ladders and boxes of new furniture piled everywhere. My room looked nothing like booking.com photos. Not even close. My room which I believe will be the new look, looked like I was demoted to a child’s room at a knockoff Disney but with horses and south western cheap decor. Cute but not what I was looking for especially at the $400+ a night rate , most expensive hotel by almost double in the area. The construction noise started early as well. I totally understand you have to do construction when you can but your site did not mention it nor reflect that in your nightly rate. Big disappointment. This is being shared all over the SMU campus parents social media as well by others with same complaints,so many upset families after this weekend. I have never written a bad review on a hotel before but felt this was unexceptionable. And as a family we stay at hotels at least 1-4 times monthly.

Disappointing

Disliked: It's under construction

Passable

Liked: Near SMU; spacious room
Disliked: Under construction

Pleasant

Disappointing

Liked: Location
Disliked: Underconstruction and staff not very helpful

Lovely overnight stay in Dallas...

Liked: We attended a concert at SMU so the Lumen was very convenient location. Our room was very quiet, clean, &comfortable bed. The staff were kind & friendly.
Disliked: The lighting in our room was inadequate. The nightstand electric plug in was broken.