Exceptional

Huge letdown.

Liked: The breakfast wasn’t horrible.
Disliked: I have NEVER been so disappointed in a stay in my life. I don’t usually complain and didn’t intend to even though we experienced many issues with extremely loud neighbors partying, struggling to communicate with staff because most couldn’t speak English fluently (no judgement but it makes asking questions really hard) and a loud interstate. I wanted to make the most out of our trip to Dallas. But, after what happened to us by the end of our stay, I had to warn others.My spouse developed allergies after we got here and we went to get a steam machine. The next day we got a call saying we had a smoking alert. Both of us are nonsmokers. They said someone would come check our room and we asked them to please do so. Two Hispanic people came to our room and stood in our doorway speaking Spanish and walked out. They never even came all the way into the room. We heard NOTHING else about it. I asked the front desk attendant the following morning if everything was ok or if we needed to move rooms because of the faulty detector and they said that everything was okay. Then, we received a $100.00 charge out of the blue. We went to the front desk every day for three days asking what this was about. We kept being told “someone will call you and sort this out.” No one ever did. One girl tried to help and said “If they thought you were actually smoking you would be kicked out, so I’m sure it will be returned to you.” This was the first time anyone mentioned it being a smoking fee. Finally, I tracked down the front desk manager, Terry, and she sent a front desk attendant up to our room, Sai, and he went down and told her our room was fine and didn’t smell like smoke and neither did we. He checked all around and in the bathroom. She said she would talk to some people and sort things out and let us know. We explained the steam machine and even told her we researched online and it does happen to set off smoke alarms. Ours also has essential oils in it.

Pleasant

Disliked: Stains in sheets, hair on the floor

Exceptional

Exceptional

Superb

Exceptional

Liked: Conveniently located,very clean and well kept. Staff is pleasant.

Perfect!

Liked: It was verrry different!!❤️❤️
Disliked: I Love It!!

Exceptional