Best kept secret in Norfolk....

Liked: Excellent service at front desk from Chloe and the gentleman working with her (I forgot to ask his name).
Disliked: nothing

Exceptional

Bad

Liked: Had to get a complete refund

Superb

Very good

Amazing: we will return!!

Liked: Amazing glass collection on display behind the lobby. The glass artists were world class. There was exceptional 2D artwork throughout the hotel as well. Our room was spacious and beautifully appointed. The restaurant was one of the best I’ve experienced in a hotel, with a menu that offers variety and depth.The bar offerings were creative and delicious. Great service from the front desk to the bar and restaurant.The spaces within the hotel were genius from architectural details to creature comforts.

Nice, comfortable hotel stay.

Liked: Room was upscale; front desk staff were extremely friendly; bartender was very friendly as well.Got charged for parking entire stay even though gates were open for free access two of the three nights.
Disliked: Garage was a little dark and eerie without any parking attendants.

Very good

I very much enjoyed staying...

Liked: All of the above and more. It's odd that hotels with parking garages charge to park, but the front desk staff was very informative and helped us with the process. The staff at the bar were also accommodating and kind. I had to call the day after about a charge and the desk person was also nice and helpful