Hotel is up to a decent standard; not too far from city centre with a regular bus route outside. Plenty of shop and restaurants nearby as well and opposite the Botanic Gardens.

Liked: Decent standard of hotel; nice room. Good, firm bed.
Disliked: A section of marble panel on the front steps had come loose and was just lying there on a step. By day 3, it was lying at an angle against the bottom step. Could have represented a fall or trip hazard in what was firstly icy, then rainy weather. Just thought it strange that staff didn't at least remove this loose bit over the days.

Good

Very good

Liked: Staff all excellent, room good, clean and comfortable
Disliked: The electric lock failed twice on the evening (flat batteries apparently) which was a bit inconvenient, but staff did respond well

Find somewhere else to stay.

Liked: Check in staff were very friendly and helpful.
Disliked: The room was very dates and a long dull corridor led us to our room. We paid for a deluxe double bedroom, if this was deluxe I wouldn't like to see the standard double bedroom. The shower in the bathroom was very poor, a handheld shower head that wouldn't adjust on the rail so you really had to hold it fir it to be any use and a very low flow rate of water coming out of it. Not acceptable for what we paid for the room.

Best place to stay in...

Liked: The hotel is starting to look a little tired. Parking is a bit of a nightmare, but the hotel staff were really helpful and saw that we got parked somewhere convenient.Can’t beat the location!

Did the job I needed...

Liked: A very nice hotel. Great location. Amazing friendly staff A bit tired hotel and the breakfast was not as good as I’d expect from a top notch location in a grand building like this

Good

Exceptional

Stunning.

Liked: Simply put one of the best hotel stays, I’ve ever experienced, the hotel is stunning

Exceptional