Exceptional

Superb

Absolutely fantadtic.

Liked: Clean and stylish and comfortable.
Disliked: We were on the top floor with no lift - but needed the exercise!

Safe location, Harry Potter vibes

Liked: The location was close to Victoria station and the area was clam and safe. the small lobby was pleasant and the breakfast (included in our stay) was varied, including optons for hot breakfast (full English, eggs Benny, avo toast, truffled Mushrooms on Scrambled egg with bread play some sweet options) as well as a cold buffets with overnight oats, yogurts, fruits, toast, pastries boiled eggs etc. The Harry Potter expérience included an additional breakfast menu with a couple other hot breakfast options, some special coins that could be traded in for snacks at reception plus all of the HP books and DVDs to watch if we wanted to borrow them from reception. We also paid for the HP themed afternoon tea which came with a small pot of dry ice over which we were to pour boiling water to watch it steam but otherwise standard tea fare and underwhelming desserts. An alternate wizarding tea - Cutter & Squidge - The Potion Room, Soho was better IMHO.
Disliked: Our first room was up 6 flights of steep stairs with no elevator. We switched to a Harry Potter room which was in a dark, atmospheric basement with no window but a door leading to a small dank outdoor space. The decor was appropriate but we were woken up every night around 3am by scrapping and rolling and banging from above (we were right under réception). They did apologize and refund the difference from the "upgrade". I thought this was quite an ingenious way to charge extra for less desirable basement rooms... try it for 1 night if that's your thing but I don't recomment these rooms for longer stays.

Exceptional

It was ok, but not...

Liked: The bed was comfortable. The window overlooking the Power Station was great. The temperature of the room was perfect. One of the staff at the reception was nice and helpful. Breakfast staff were really nice.
Disliked: the room was very disappointing compared to pictures on the website. The windows were dirty. Netflix was not working. The staff at the reception was not very welcoming and not particularly friendly

Very good

Liked: Good Location Nicely furnished

Nice, helpful staff. Good breakfast.

Very good