Exceptional

Excellent

Liked: Location was spot on. Hotel very comfortable and friendly
Disliked: Skybar needs to invest in a proper barrister coffee machine & staff not so helpful.

fabulous weekend

Liked: staff so friendly and great sense of humour spa great rooms spacious espa toiletries gorgeous
Disliked: there was wear and tear on the bathroom door and on skirting boards

Exceptional

Pleasant

Liked: I liked the rooms. Very spacious. Large comfortable bed. Really good lighting options which you don't often get in hotels. The shower facility was amazing. Perfect leisure location woth free use of the spa facilities and convenient bars and restaurants of the hotel dining wasn't to anyone's liking.I loved the spa facilities and loved that hotel guests had free access to it.
Disliked: The receptionist announced my home address in a public space when checking in. This is a breach of confidentiality and safety especially for a female. I found this unacceptable as there are many more discreet ways to confirm someone's details. So my overall experience was dampened from the start and obviously made me anxious. I did email the general manager about it but not had a response yet.I was looking forward to the breakfast but it was so disorganised. None of the staff were paying attention to the availability of breakfast items. Myself and other guests were just waiting around for things such as continental breakfast items, plates, juices. I had to ask for 1 cup of coffee three times before I got it and I even had to set up my own table after they told me to sit wherever I want. Nobody seemed to be overseeing the flow of the breakfast rush. The hot food buffet was below standard for a 4 start hotel. I've had better at the ibis.

Would stay again.

Liked: staff on reception were very helpful and friendly. The bath was spacious ( although I'm 5.2 ). The bed was comfy For anyone staying I would also recommend dining in the sky bar.
Disliked: There was some litter in the room

Perfect, relaxing stay. Will definitely...

Liked: The location was perfect, the spa was amazing and the beds were really comfy.
Disliked: Only the fact that breakfast started at 7am because we had an event on at the NEC where we needed to leave the hotel by 7:15 so didn’t have time to grab some breakfast.

Excellent

Liked: Breakfast was good. Would like a coffee machine and a better choice of cheese. Staff today never stopped and were very attentive.
Disliked: The view of the ladder outside our room!

Good