Exceptional

Liked: Great 2 bedroom apt. on a nice private street with guard and 24/7 assistance in building.
Disliked: A few softer pillows

Nice apartment but insulting and...

Liked: We stayed in the 'apartment with terrace' for two back to back bookings - from the 30th September to 7th October (7 nights). The apartment is very nice. It's well furnished, well decorated and has a good selection of lights to create a nice vibe. It doesn't have much daylight though as it's on the ground floor and the only daylight comes through the nice little patio. It's quiet and main bed is very comfortable. The security staff at the entrance to the building were also very friendly. It's well located as well - La Condesa is a great neighbourhood for wandering around, eating, strolling through parks, etc.
Disliked: We advised the staff that the main shower wasn't draining and that we had no hot water and asked for this to be fixed. Nothing happened and the next morning we told the staff again that it was now 2 mornings without hot water. He tried to tell us that we didn't know how to use a tap properly and / or that we needed to let it run for a while. This was completely ridiculous as there was definitely no hot water. He finally agreed to get a technician in. When we returned later that day the problem still wasn't fixed and no hot water again for a 3rd morning. We complained again and they finally admitted that there was something wrong with the hot water heater and they would move us to another apartment, which they did. To have no hot water for 3 days and Viadora hotel staff that were so unhelpful and not believing their guests was very disappointing, particularly when you're paying a lot of money for a luxury accommodation. We requested a fair compensation for our three days of no hot water and very poor service from Viadora, suggesting that 1 night's accommodation (out of the 7 we paid for) would be reasonable. Instead, they offered us about $40 US. This was insulting to say the least and then to make it even worse, when Booking.com tried to arrange this ridiculous compensation with Frida Boutique Stays by Viadora, they said it was already provided to us when we checked out. This is not true - our rooms were all paid up front via Booking.com and there were no transactions at check out. So, all in all, a nice apartment but horrible service. We will definitely not stay with Viadora ever again. It's a shame when such bad service ruins an otherwise good experience in Mexico City.

Nice apartment but insulting and...

Liked: We stayed in the 'apartment with terrace' for two back to back bookings - from the 30th September to 7th October (7 nights). The apartment is very nice. It's well furnished, well decorated and has a good selection of lights to create a nice vibe. It doesn't have much daylight though as it's on the ground floor and the only daylight comes through the nice little patio. It's quiet and main bed is very comfortable. The security staff at the entrance to the building were also very friendly. It's well located as well - La Condesa is a great neighbourhood for wandering around, eating, strolling through parks, etc.
Disliked: We advised the staff that the main shower wasn't draining and that we had no hot water and asked for this to be fixed. Nothing happened and the next morning we told the staff again that it was now 2 mornings without hot water. He tried to tell us that we didn't know how to use a tap properly and / or that we needed to let it run for a while. This was completely ridiculous as there was definitely no hot water. He finally agreed to get a technician in. When we returned later that day the problem still wasn't fixed and no hot water again for a 3rd morning. We complained again and they finally admitted that there was something wrong with the hot water heater and they would move us to another apartment, which they did. To have no hot water for 3 days and Viadora hotel staff that were so unhelpful and not believing their guests was very disappointing, particularly when you're paying a lot of money for a luxury accommodation. We requested a fair compensation for our three days of no hot water and very poor service from Viadora, suggesting that 1 night's accommodation (out of the 7 we paid for) would be reasonable. Instead, they offered us about $40 US. This was insulting to say the least and then to make it even worse, when Booking.com tried to arrange this ridiculous compensation with Frida Boutique Stays by Viadora, they said it was already provided to us when we checked out. This is not true - our rooms were all paid up front via Booking.com and there were no transactions at check out. So, all in all, a nice apartment but horrible service. We will definitely not stay with Viadora ever again. It's a shame when such bad service ruins an otherwise good experience in Mexico City.

It was terrific! We were...

Liked: The apartment was attractive, comfortable and huge. There is just one unit per floor, and only five floors, so the feeling is very intimate. The hotel is in a quiet, attractive residential neighborhood. The staff were great in responding to our numerous tourist questions and a couple of hotel-related issues.
Disliked: Water pressure in shower was not powerful and it took a while for the water to get hot. Breakfast is just croissants and fruit, but the unit has a full kitchen and there are restaurants nearby, and I don’t think the advertising even mentioned breakfast.

Exceptional

Liked: Everything!
Disliked: N/A

Exceptional

Nice quiet haven in La Condesa.

Liked: Great layout, privacy, SO quiet, sheets were lovely soft, the rooftop terrace was a nice bonus space to get some air and hang out. Staff were very responsive, engaging and professional.
Disliked: The hot water heater was just set too low, so only warm to lukewarm showers were available. the staff came quickly when we asked about it, and it got a bit hotter, but they didn't ever get hot. The pillows were all so full and round that we had stiff necks in the morning. Used a blanket as a pillow finally. Not too big a deal. Was nice to have fruit and coffee in the am. Would love gluten free options too.

Nice quiet haven in La...

Liked: Great layout, privacy, SO quiet, sheets were lovely soft, the rooftop terrace was a nice bonus space to get some air and hang out. Staff were very responsive, engaging and professional.
Disliked: The hot water heater was just set too low, so only warm to lukewarm showers were available. the staff came quickly when we asked about it, and it got a bit hotter, but they didn't ever get hot. The pillows were all so full and round that we had stiff necks in the morning. Used a blanket as a pillow finally. Not too big a deal. Was nice to have fruit and coffee in the am. Would love gluten free options too.

It was my second visit and Ill be back next year.

Liked: In a private street with security and also 24/7 security on the premises. The area is a very safe part of the city.