Exceptional

Liked: Delicious breakfast!

Pleasant

Disliked: Location and resort fees F&B credits having to be used within specific daily windows with no ability to use on carryover basis for entire stay.

Exceptional

Exceptional

Liked: Staff were friendly and very helpful

The most frustrating and disappointing...

Liked: The manager and replies to emails were clear and professional.
Disliked: The front line staff were lacking in problem solving skills. Our very first encounter with reception was a stressful, unpleasant one, being told that we did not have a reservation, and that the hotel was fully booked. The receptionist was rude and even told us twice that it was not his problem if he could not find our booking, blaming booking.com for the glitch. He completely ignored me when I informed that I had already had 2 direct exchanges with the hotel, with one of those times being just several hours prior to our arrival, over the phone to give a credit card to secure the reservation. It was only when the manager (that had secured the booking over the phone with me) came to the rescue that the problem was solved. He was kind enough to waive the parking fees and offered his apologies. The young receptionist, however remained sullen and did not utter another word.After the trip, I made a call to the hotel to ask about a discrepancy between the bill and the credit card charge and was given a incomprehensible explanation, and was told to hang up as she could not help me any longer. A later email resolved the problem simply and clearly. The front desk employees only seem to be able to give service when there are no problems.We also had to call the reception twice during the first night, once at 11:30 and another time at 1am because of the extremely noisy neighbours who kept us up despite wearing earplugs. At almost 500$ CAD a night, it is extremely frustrating to have only 2h of sleep. Other disappointments included: bath not draining, and not fixed for the 2nd night, despite us reporting it; no housekeeping done after first night’s stay (again, at just under 500$, very disappointing). Other disappointments included no shuttle service l, as advertised on the website, no milk for the coffee, and the lids for the take-away coffee cups were too small to fit.

For the rate you need...

Liked: Location for my trip was perfect
Disliked: It was dirty and in friendly

Clean, comfortable stay. No complaints.

Liked: Stayed one night. Clean, comfortable room. Close to a Red Line station and bus stops if you want to travel further into Cambridge or Central Boston.There is a $25 destination fee per night (i assume this is similar to city tax when staying in Europe), though that amount can be used as credit in the restaurant on food and drinks.

Passable

Disliked: indifferent staff

Never again!

Liked: The bed was comfortable
Disliked: That I had to pay $25/night for parking. As well as scam of a system of a $25 meal credit which gets charged to the room and are left having to pay the remaining balance upon check out. All other hotels INCLUDE the breakfast in their room rate. I’ve paid less at other hotels chains for a room and received the same, if not better, breakfast without the hassle of this ridiculous credit. And now after checking out I have an additional charge showing in my bank statement from them. They can’t seem to tell what it’s for. No worries, the fraud claim I filed with my bank will find out. Never again