Bad

Will stay there again

Liked: Great location, easy parking, fair price
Disliked: Could hear kids in the next room crying

Bad staffs can be anywhere...

Liked: The location.
Disliked: The Overnight staff at the reception wasn’t very friendly ! I lost my wallet that night, so after asking the receptionist to get new key, the staff was doubting that I even have a room in the hotel ! I wasn’t expecting that reaction ! Literally into judging !

Great place

Liked: Design /interiors, great comfy beds, hot shower

Very good

Potential great value with a...

Liked: The breakfast and the hotel lounge areas and lay out were excellent and well thought out. It could use some Gluten Free (bread or cereal) options though. The daytime staff was excellent. The room layout, clean appearance and comfort level was pretty good as well.
Disliked: The night front desk clerk was dismissive and rude, not listening to or addressing well questions asked of him. The room had a slight off-putting smell, maybe the rug. The AC/heat didn't properly work and neither did the room phone. I would have rated it 8 or 9 if not for these factors, mostly the first impression made by that clerk.

Superb

Frustrating experience

Disliked: When we showed up, the woman at the desk told me that she had cancelled my reservation due to seeing previously booked reservations, and that we would need to contact booking.com. I stepped away to call, and then tried giving her my confirmation number and she allegedly spoke to the manager that also confirmed that the reservation wasn't there. None of this was reflected in the app, and I was forced to book another room. During this interaction the woman at the desk had changed her story to say that a reservation was never seen in their system. This was a very frustrating start to our stay.

Pleasant

Liked: Location
Disliked: Value for money, we had to pay for parking and no free water