Overall an exceptional hotel for...

Liked: Spacious rooms with modern amenities. Very very clean resort, everything was immaculate. The staff were fantastic and super helpful - nothing was too much trouble for them. The food was exceptional. Capa restaurant is fantastic.Very good facilities for kids without feeling like a kids resort. You could easily enjoy this as a couple without kids. Didn't feel too busy which was nice - plenty of room to spread out. Quite possibly the best hotel I've stayed at, ever!
Disliked: There is currently construction works on the east side, which although was not noisy, spoiled the view to the east. The drinks service around the pool could be improved, a bit slow but the staff made up for it with their friendliness.

Superb

Superb

The best staff, beautiful hotel,...

Liked: The property is beautiful with amazing facilities. The spa was super and I had an amazing massage there. The pool areas are fantastic for kids. But far and away the best thing is the staff - from the minute we arrived in reception to the last bell person who helped us out with our bags every single staff member was extraordinary. So friendly and helpful and lovely. We’ve stayed at a lot of 5star hotels but never with this amazing level of friendly, fun service. Also really great was the WhatsApp concierge service. We used it all the time to check details, book room service from the Parks so it was there when we arrived back and arranged the spa. They were super responsive and really made our trip seamless. Would really like to thank them for being fantastic.
Disliked: We booked dinner at Capa and found the food thoroughly disappointing. (Although our waitress was amazing and made our night great! Also would point out the food at Ravello was totally delicious.)

A serene stay with absolutely...

Liked: Everything. The Serenity. From the cleanliness, the staff, the foods, and the services. Best I could have experienced. You're paying for the pleasantness - and it was worth it considering we utilized the property as a resort and not just a bed to sleep in.
Disliked: Prices. It's expensive, but I'd do it again. If you're planning to just quickly shower and sleep, choose a different resort because you'll not have the opportunity to enjoy what's offered.

Exceptional

Great family stay perfect for...

Liked: Everything
Disliked: Nothing

Exceptional

One of a kind in...

Liked: Excepcional, makes ir a completely different trip to disney. Its not a traditional disney hotel, its a 4 seasons
Disliked: N/A