Superb

Liked: Beautiful location with whales directly in front of the hotelRoom extremely spacious and comfortableFantastic service - all staff very friendly and professional and clearly made an effort to get to know guests individuallyFood and drinks of high quality and reasonably priced for a hotel
Disliked: This is a large hotel and sometimes felt crowded (e.g., needing to queue before 7am to get a seat next to the adult only pool). Possibly down to personal preference as we generally prefer to feel more private.

Looking forward to coming back!

Liked: Love the location! You can see multiple islands from the resort. While having an oceanfront lunch we were greeted by two humpback whales breaching. Amazing experience!
Disliked: That we had to leave….

Exceptional

Great hotel and facilities but...

Liked: Overall we loved our stay but that was more the fact the hotel was beautiful on a beautiful part of the island. The room we had was large with great amenities. They provided refillable water bottles. The rooms were cleaned twice a day and towels always replaced. The property was on Wailea beach and we were lucky enough to be there during whale season so every evening was filled with sunset watching and seeing whales leap from the sea. There were great choices of pools with good food options.
Disliked: I have to admit we were a bit disappointed with the staff at the hotel. We’ve stayed at many four seasons and was expecting this one to be just as good considering the hotels brand values but the majority of the staff left a lot to be desired. The valet guys at the front overall were okay but there were particular ones (a guy with a ponytail) who was particularly dismissive and you could tell only wanted to cater to the big tippers even though we made a point of tipping every time we picked and dropped off our cars. He would watch us pull in and continue standing talking to colleagues then try and help. The pool service staff was much the same with certain members not wanting to help us either. It was quite disappointing and overall at times we felt a little unwelcome.

Superb

Simply the best

Liked: Everything

Great location, happy overall for...

Disliked: Too busy. The adults pool system is flawed, should check if people are using space or just holding on to it

Very good

Exceptional