Exceptional

Exceptional

Liked: The service was unmatched, thank you Sean at front desk and house keeping

My home away from home!

Liked: The customer service is outstanding!
Disliked: Nothing!

Good stay

Liked: Location & quiet
Disliked: Small gym

Fixing toilet

Liked: Kids loved the swimming pool.
Disliked: There was an issue with the room toiled from the first day. Over our 4 days stay they sent an engineer every day, said it is fixed, then the same issue. The only thing that changed was the person that they were sending, it started with the engineer, then the manager of engineering and then their director. After all of this, I got this message on the last night: “Good evening Mr. … ! We would love to offer a bottle of wine to settle in for the evening as a gesture, may we deliver red or white wine?”

Excellent

Liked: Receptionist Maykala and her manager (sorry we didn’t her/his name)went above and beyond to find us a room near the restaurant and swimming pool. It made our stay meaningful. Alex the restaurant manager is very attentive and made sure my wife’s birthday brunch was set properly with all the changes we made. He also personally came to our room to make sure our in villa dining experience and everything we ordered was delivered. Emily is wonderful and did her best to accommodate all of us during our brunch. We will be back soon and we highly recommend to stay here

Exceptional

Disliked: EXerything

Beautiful, safe property with excellent...

Liked: Excellent location. The room was outdated but all the staff were exceptional.
Disliked: Outdated room furnishings and no streaming services on TV

Exceptional