Real luxury, not just an...

Liked: The hotel is fabulous. It's part of a group of professional office buildings. It's about 10 minutes out of Palo Alto and has all the facilities you'd expect of a first class hotel. Staff are exceptional and go that extra mile to make you happy and comfortable. The beds are out of this world in comfort and luxury. Even the doorman has warming heaters for cold morning starts as you wait for your Uber or car. Room service and the restaurant/bar are excellent; wine selections broad ranging and interesting. You're just off the freeway but you would not know it as the atmosphere is totally relaxing and peaceful. Reception went out of its way to satisfy something I very much wanted but was thought to be out of stock. She searched and in fact found a small bear just for my granddaughter. And presented it beautifully as a gift. It's that sort of touch that one remembers. And would cause us to return. Thank you for an amazing stay.
Disliked: Not one tiny little thing.

Exceptional

Disliked: No covered self parking, at $40 per day for parking on site all parking should be in a covered and secure garage.

Superb

Great Team and well trained...

Liked: The Bellman was awesome remembered us from last visit !!

Superb

Comfortable and relaxing stay.

Liked: We visit annually the few days after Christmas because this is a business hotel and it is very quiet and not busy this time of year. The most comfortable beds ever and we had lovely massages at the spa.
Disliked: Service is the lobby bar was a bit slower than I recall last year but I’d anticipate staffing levels are lower due to it being a slower time for them so it didn’t bother us. Views of the highway are also not great but we don’t come for the views.

Exceptional

Great hotel but coffee is...

Liked: Four Season like experience
Disliked: Coffee service was consistently bad. Coffee by elevator ran out 3 days in a row. Then when I went to the coffee bar they were extremely slow

Superb