Ruined part of our 10-year...

Liked: Nothing. We have stayed at different Four Seasons around the world and this is the worst one we have been to.
Disliked: First of all, for a hotel this class, I expect A LOT! And definitely not when the person who took my passport 1 minute ago got my nationality wrong right after (not that I cared, but it shows that how little attention was given. If you don't give a damn, do not even bring it up!).The worst thing is, this is Four Seasons and not some budget hotel, so I did not expect to be provided with a room with a leaking shower. We flew 6 hours from NYC to San Francisco and the whole reason why we wanted a Four Seasons was to be trouble free and just rest in a nice room. I could not believe when I turned on the shower and water was leaking so badly. Ended up I had to call to change to another room. Could this happen to any hotel ? oh for sure. But a Four Seasons? I don't think so.After they changed our room, we got a call saying that they would offer ONE day complimentary breakfast (we stay for 2 nights). Again, not that we actually cared for it anyway but they offered so whatever. But guess what, when we checked out, I saw a $130 BREAKFAST CHARGE on my bill. I asked them, I thought this was complimentary. You guys called us after the room was changed. Guess what, the girl who checked us out told us she did NOT see any note being made that a complimentary breakfast was offered. I was beyond furious at this point.Also, this is the first time a hotel of this class asked us to pay for an upgrade of the room (when we did not even ask about it). Most of the time, we get a complimentary upgrade if there is availability. This is pretty much the first thing we were asked. It just makes the whole thing so cheap.Oh by the way, the hotel does not have its own parking facilities, so they will have to charge an extra US$89 per night for the parking.I was told that I should have chosen St Regis but we always love Four Seasons. Guess I am really wrong and this is the most disappointing Four Seasons we have stayed at.

Exceptional

Liked: Fantastic stay at the four seasons. We don't stay in 5 star hotels very often but it was a special occasion and our last night in the usa so we splashed out. So worth it - the staff from the very beginning made our stay memorable. Thank you. The views are amazing - we upgraded to a corner suite . The beds are very comfortable.
Disliked: Nothing!

Obnoxious criminals don’t waste your...

Liked: Sprayed entire building with pesticide and gave nobody warning locked me out of both doors six times of my double suite in four days then had the police removed me when I complained about the pesticide smell

It’s ok but not ok...

Liked: Friendly staff
Disliked: The Hotel is ok, you don’t feel the luxury and class of a Four Seasons and it’s definitely not worth the price paid. On top of that it’s been a month and they haven’t refund the $600 usd of the deposits back, I keep calling them and they don’t have an answer

Pleasant

Liked: Location, Staff
Disliked: It felt like nice place to sleep, nothing more for 5 star hotel. I expected more facilities, large lobbies or places to relax socially. We could have got similar experience for half the price if not for the last minute booking.

Good

Great!

Liked: Loved the suite, the location was great as well. Staff were very friendly and we ended up eating here, the food was brilliant and service was excellent. Would stay here again.

Good

Disliked: food was avg.

Wonderful stay

Liked: Everything
Disliked: I wish they had a spa and wellness services