Perfect

Liked: Excelente

Exceptional

Almost perfect

Liked: Service is immaculate. Breakfast is pricy but well worth it.
Disliked: There is no shower at the beach.

Exceptional

Superb

Bad

Disliked: "My stay at this hotel was marred by an unpleasant incident. On the third day of my stay, as I returned late at night, I was denied access to my room due to a payment error with my credit card. Not only was this very stressful, but I was also treated with a lack of consideration that does not align with the level of customer service expected in such a establishment. Fortunately a friend of mine, lend me her credit cart, without her, I should have splet in the lobby ! This attitude goes against their own values, which state that one should treat others as they would like to be treated. Despite the politeness of the staff, this incident left a bitter taste and tarnished my overall experience. I hope that the management will take steps to prevent such situations from happening again in the future."It was clearly a fault from their part they tried to debit almost 27000 E ( see picture)

Beautiful Hotel at Surfside

Liked: Great location, service and restaurants.
Disliked: We have visited and stayed at the hotel a couple of times, but they seem to never track it, never offered an upgrade acknowledge that we are returning guests.

Liked: Everything
Disliked: No

The perfect place to slowdown, relax and enjoy life

Liked: I was absolutely happy with the choice of a place to celebrate my birthday. Everything was the way it should be and even more: the hotel design is fantastic (the way the architects combined the old historical part of the property with the new one is a masterpiece), perfect location, excellent service, wonderful spa, great food for dinner, great setting of the Champaign bar.
Disliked: Nothing to complain