Four Points by Sheraton Newark Christiana Wilmington, Newark

Four Points by Sheraton Newark Christiana Wilmington Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Never will come again unless...

Liked: The staff was amazing.
Disliked: Construction right out the entrance with rocks and dirt all along the road, my bathroom door was coming apart from what it looks like water damage and which I have pictures if needed, the thermostat was broke on the way in the room, the bed was uncomfortable.

Very good

A TV is very important...

Liked: The TV was not working and I was promised to pay only for one night instead of two.
Disliked: How people hang out front, which is not welcoming.

Superb

Liked: Cleanliness

My stay was fine and...

Disliked: The TV kept going out and in.

Disappointing

My stay was …. Not...

Disliked: There were ants in my room, on the bed, and along the wall baseboard's. When I told the front desk they just said they would “take care of it…..” . Oddly enough I even checked out early and was not offered another room. They didn’t not seem very apologetic more proactive about the complaints. They even told me to “have a cookie” on the way out.

The room served its purpose,...

Liked: The price was just right and the front desk staff were very friendly and professional. I liked the 12pm check out.
Disliked: The telephone didn’t work to call the front desk, the bathroom door was coming a part at the bottom, and there wasn’t an iron for the ironing board.

Pleasant

Disliked: My room had a odor of a old dog

I was not impressed with...

Disliked: I expected a nice hotel. We stayed there because our car broke down. The hotel didn’t feel very clean. It was expensive especially considering it didn’t include breakfast. When I booked the rooms with the pullout sofa bed I didn’t imagine the sofa bed would be a twin size. I have never even seen that before. We wanted to call the front desk because there were no extra sheets or pillows or towels, and saw a phone but no place to plug the phone in. It might have been a building used for another purpose that they tried to renovate. Also the walls were paper thin and we heard a dog barking most of the night, especially in the morning when the owner of the dog must have walked out of the room leaving the dog there.