Great location and room size...

Liked: Great spot in the city. Good location and room size for the value.
Disliked: Bigger room, nicer amenities

Exceptional

Exceptional

we enjoyed our stay.

Liked: Cleanliness. Staff very nice.
Disliked: Shower water pressure could be a little better. Elevator issues. Bar prices for food a little pricey.

Front desk staff were nice...

Disliked: Floors were filthy, bathroom sink drain was plugged, one elevator wasn't working and pillows smelled

Exceptional

Location was very good. But...

Liked: The location of the hotel was perfect and most of the staff are helpful and friendly. The King Room was comfortable and spacious.
Disliked: One female receptionist (Imreid) similar sounding name needs some lessons about proper customer service. She had a bit of attitude, rude and unpleasant. A behaviour you don’t expect from a 4-star hotel. One of the elevators was not working which was difficult when you’re room is on the upper floors.

Welcomed by great team especially...

Liked: Near to Times square but far enough to busy and loud streets of Time square. Near Hudson Yard, so I can come back anytime for a shopping spree.
Disliked: Bar close after midnight.

Superb