I can repeat my stay

Liked: The location, the amenities, the staff
Disliked: They could have more options for breakfast, the HVAC need some improvement but it was decent

Exceptional

Liked: The staff were amazing!
Disliked: N/A

The property was amazing! This...

Liked: The property was amazing! This is always my choice when I come to Jax. However, booking didn’t inform the property I’d paid on the app so upon arrival I was charged - again! Denzel told me to call booking immediately because on their end it was showing as not paid. Denzel was truly helpful. Dealing with booking is the horrible part of the whole stay, they’ve not refunded my money and are requiring much more than they stated on the initial call of the overcharge, it’s almost as if they don’t want to refund my money and keep it. This is not the first booking has done this with me, at this hotel. I ended up extending my stay and booking through the hotel itself which actually worked out cheaper. Think before you use booking, check the actual hotel, you may work out better and not have to fight to get your money back when they charge you twice!
Disliked: N/A

Very good

Disliked: No good coffee machine

Exceptional

Superb

Very good

Interesting

Liked: It was nice. Room was nice. Fairly modern.
Disliked: They had a telephone which was not plugged into the wall. I plugged it in and still had no dial tone. I needed to call the front desk and could not.Was never able to connect to the Wi-Fi. Kept saying “no Internet” (in red). Tried several times. Never was able to connect. At checkin we were not given the password so, that’s why I was trying to reach them by phone.Lastly, did not care to be given a voucher for breakfast. I guess since it was a restaurant, that must be how they “control” the breakfast traffic. Somewhat disappointed with all that. The room itself was fine.

Good

Liked: how comfortable the bed was. the location.
Disliked: they had no microwave in the room