Great place to stay. Walking distance to shows. Great bar.

Exceptional

It served the purpose.

Liked: Location. Pleasant staff.
Disliked: Breakfast food average at best. Fitness center fair at best.

It made my stay away...

Liked: The staff, specifically Inez, are at the front desk. When you travel, your routine changes, and all your little conveniences from back home must be adjusted. A few things with the room took some maintenance, but Inez was on it from the word "go" to resolve any issues to my satisfaction. Furthermore, she willingly adjusted my hotel bill due to inconveniences beyond her control. Thank you for the teamwork ethic, and, more significantly, thank you, Inez, for your pleasantness, great sense of humor, and for doing well at your job.
Disliked: Some minor hotel issues. Their in-house menu could be updated, and a continental breakfast would be greatly appreciated.Based upon my observations, it looked like the staff at American Airlines stayed there, and I'm sure they could definitely use a little nourishment to deal with those daily Karen (both male and female).

Exceptional

Great stay, clean room, friendly...

Liked: Seamless check-in with Mike, friendly and informative for my stay. It was late, and I needed rest from a long drive that day - they were able to offer me a late checkout to grab some extra sleep. The breakfast was nice. I was hoping for a buffet-style breakfast offering, but it was menu service. My server was prompt and friendly and the food was good, but priced as you'd expect a hotel meal. There was a small area for snacks and toiletry items and drinks - it was small, but covered most of the basics. The parking deck is attached to the hotel and was easily accessible. My room was very clean, well-appointed, and the air conditioning and heater worked well. The bathroom was clean and well-stocked with towels, washcloths, etc.. The television set had a great selection of channels. Most importantly, the floor was quiet and peaceful. I had a great view of downtown Charleston from my floor.
Disliked: I'd suggest a continental or buffet-style for breakfast - if being charged extra for breakfast with your stay, there should be more value included in the meal, more food options, and buffet-options if you're extra hungry.

Good

Disliked: The place is a bit tired.

Exceptional

Liked: Located within walking distance of The Clay Center, and many popular bars and restaurants.
Disliked: A better staffed bar would be nice.

Superb

Exceptional

Liked: Very professional and knowledgeable friendly staff. Clean and comfortable. Convenient and close to places to go.