Passable

All that glitters is not...

Liked: It’s in a great location and provides a real sense of arrival. The bedroom (123) was spacious. Receptionist were polite. Public areas are really well presented though the marketing screens at reception were advertising events that had passed over a week earlier. The bedroom was also quiet which was appreciated.
Disliked: The bedroom wasn’t thoroughly cleaned with bits on the carpet. I liked the comforter on the bed but the mattress was worn and I kept falling into the middle of the bed. The bathroom needs a lot of discoloured grouting attending to whilst the extraction fan had lost its cover to reveal an unsightly mess. Perhaps most disappointing was the shower couldn’t keep its pressure or temperature.Breakfast - not what I expected. The breakfast was completely self service including toast and hot drinks and the queues were difficult to negotiate. The quality of the cooked food was pedestrian with luke warm barely cooked bacon and rubbery overcooked eggs. A very limited choice too with no menus to upgrade to items with supplements or poached eggs. Staff at breakfast appeared totally distracted and seemed more intent on socialising with themselves. Basic breakfast table layouts were such that cruets were shared from the buffet.

Good

Excellent spa hotel in a...

Liked: Rooms spacious and comfortable. Only thing that was wrong was the tv wouldn’t work. After a quick trip to reception and one of the ladies visiting the room, the tv was reset and worked…..until the next morning. As we weren’t around all that day we didn’t get another reset done. Breakfasts were good and we had evening meal in the hotel the first night which was lovely. Staff on reception helped us whenever we asked questions. Pool facilities were good, used on a couple of occasions. Bar staff very friendly. All in all a good visit.
Disliked: Apart from the tv not working properly there wasn’t anything else that we could find fault at.

Mid-week stay

Liked: The room was lovely easily accessible on the ground floor near reception as my husband has an issue with his mobility. The bed was comfortable and shower delightful. Could not fault.
Disliked: I wasn't too impressed with the facilities. It was disappointing that the steam room was not working and the sauna was always full and so unavailable. The Jacuzzi also being small was difficult to access and it was unclear why it took 20 mins rest between cycles

Pleasant

Liked: Bar staff were pleasant and helpful.
Disliked: Crowds of youths hanging around outside at an event at the hotel.

Very good

Good

Functional but nothing more

Liked: The room, and bathroom, were large and comfortable.
Disliked: It was freezing cold in all the communal areas. The room and hotel generally were dark and gloomy - everywhere was clean but it felt dated and in need of TLC. The spa was also disappointing. The pool was cold, and very busy. The steam room wasn’t warm enough to be steamy and the changing rooms were poor - lockers which didn’t work, overflowing towel bins etc