Exceptional

Lovely stay with views of...

Liked: Warm and cosy feel, hearty food and great location.
Disliked: Service was always good and the staff always put in a lot of effort. At times they appeared a little busy, it never impacted us although we were there at a quieter time.

Overall good stay

Liked: Staff friendly especially front desk
Disliked: Dinner was good but service was beyond slow , one poor server for full house. 2 hrs for dinner, waited forever for dessert and check

Lovely location, excellent room, and...

Liked: Location was perfect. Serene setting and castle above!
Disliked: The receptionist didn’t tell us the truth about dining options outside of the hotel. I understand the desire to have us eat at the hotel but we wanted a choice. She said there were no their choices and when we found one I mentioned it to her and she said it didn’t exist(at first), the said it was a food truck. It wasn’t.

Good location

Liked: Nice location for where we had to go in the 2 days we stayed.The staff was very nice and helpful .Food was good to very good.Our room for 3 people was a little tight, but we had a covered outdoor sitting area that helped.
Disliked: We had never been to Germany before, I wished the staff or owners told us that full nudity was allowed in their sauna!!!! What a shock we had when we went inside with our bathing suits on and every person inside was NAKED!!!!We didn't last more then a few minutes before excusing g ourselves out of the area.🫢🫣🙈

OK but would not go...

Liked: Excellent food at dinner & breakfast
Disliked: The restaurant staff were unhelpful. Knowing we could not speak much German, 3 waiters avoided us. A 4th had reasonable English & was polite & she helped us through the menu eventually. We had been told by the hotel before booking that they could speak English but this was not the case. They could provide a menu in English if they want guests from England & USA

Exceptional

Liked: Great location , good food at sensible prices, all the staff were lovely and helpful , havd stayed here before and would definitely stay here again. Excellent breakfast, and the chef did a fantastic omelette . Carpark always seemed to have plenty of space
Disliked: Hot water took a long time to run through to our rooms, I mean timed at 7 to 10 minutes ,sometimes longer, could have been good to have known this upfront. Shutter switches a little fiddly but nothing major.

Excellent hotel

Liked: We stayed in an apartment opposite the main hotel building, it was very clean and comfortable. The staff were lovely people, we had an evening meal in the restaurant, the food was delicious (the breakfast was also delicious). The grounds of the hotel are lovely - you can sit outside by the river to eat and you can see the Lichtenstein Schloss from the car park. We would definitely recommend a stay here.
Disliked: Nothing to say!

Very good