24th Sept 2024

Liked: Wrong hotel, we stayed at fletcher hotel wageningen
Disliked: Staff unhelpful. Rude and not interested, Yousef was very rude and not helpful.Double booked rooms, got our booking wrong, did not apologise for mistakes. Room keys constantly failed. Twin room requested, double given, people already rooms , was told I had to pay again for the booking after paid and confirmed..rooms not cleaned very well Very poor, NEVER use Fletcher group again, for group bookings or single. EXTREMELY DISAPPOINTING

4 Star Hotel ?

Liked: Room - comfortable, but bed was two singles pushed together with single duvets. Our check-in person at least was friendly, helpful and competent and eventually managed to correct all the errors caused by her colleagues at the other two local Fletcher hotels we'd been sent to. Check out person was apologetic and gracious.
Disliked: Organisation between hotels - disjointed. We had been warned we should report to Wolfheze hotel but would be referred to another local Fletcher hotel. The front desk was rude and effectively told us to go away. A security guard gave us the address of the nearest Fletcher hotel but they'd not got our booking. They were bordering on rude but found our booking had been referred to a third hotel. Had we been properly informed in advance we could have simply one there in the first place. When we arrived they were surprised it was only two of us as three separate identical bookings had been referred.Restaurant - limited menu for non-red meat eaters and pricey. Breakfast - under-staffed and disorganised with many tables left uncleared and various foods unreplenished for extended periods. If you stay here double check in advance you're booked into the hotel you think you are with the correct number of rooms.

Good

Disliked: sweaming pool and sauna are closed but they didn’t say before we booked!!!

Very good

Liked: Comfort in the room
Disliked: I don't know

Very good

I would have loved to...

Liked: Was good
Disliked: All of it

Superb

Liked: It was easy to find
Disliked: The restaurant was busy and the choice was limited

Exceptional

Liked: Excellent

Good