Eh...

Liked: The room was nice and clean. Shower was fancy. DO NOT consume the alcoholic mini bar items. It's a 500% upcharge. :)
Disliked: They tell you that you can use the members only valet parking garage as a hotel guest, just as if you're a member, but fail to tell you that it costs 60 bucks until you check out the next day! Do members really pay that every time they visit? Come on now...

I had a great time...

Liked: I absolutely loved the room and the building it’s in the vibe is amazing and the bathroom was my favorite thing about my stay
Disliked: The bathroom didn’t have any hooks or anywhere to hang towels . also a little thing is the smoke detector was flashing bright at night above the bed

Exceptional

Liked: The ambience was exceptional. The artwork was truly inspiring.

Very poor

Disliked: I'm a frequent traveller and had an unusually bad experience at this hotel. (Lucky for me I only spent 1 night there.) The duvet had a large blood stain (!), the shower head fell apart in my hand, the sofa was covered in stains, the floor was covered in long black hairs, and the housekeeper walked into the room early in the morning when I was in the bathroom despite the Do Not Disturb sign. It's fine for a hotel not to be perfect, but I filed a complaint immediately and no one (!) got back to me. No one - hard to believe... They charged me $500 for this horrible room, and I am very unhappy.

Very nice place. Highly recommended,...

Liked: Loved a lot about the fitler club. Location next to the train station was easy for UK travellers and it’s easy to access the city from too. Clean and modern. A very unique place. It is more of a wellness club than hotel with only 14 rooms. We stayed for the football / soccer game and I forgot my t shirt at home for the following days travel - I was very kindly given a fitler club t shirt from Breanna for our trip back to NYC. Thats true customer service (on the day of the stay). Felt safe and a nice place to stay overall.
Disliked: Be careful of the holds they put on your card / cards. It was due to be $250 hold but we had over $1500 held at one point for no reason at all. This was frustrating and I couldn’t get a reply via messenger / booking.com for a while regarding this but Breanna was very helpful in trying to resolve it once she found out. Thank you again to Bre.

Very good

Terrible Experience

Disliked: First, this property cancelled our reservation without any communication. Then upon our arrival, they had to rebook us and delayed our check-in significantly. On the back-end the property double charged us for our reservation. While the property itself was nice, the lack of communication and overall incompetence of the staff managing the booking portion made this a terrible experience. The property itself is nice, but the clear lack of experience and support for this portion of their business model is evident.

Exceptional

AMAZING

Liked: Forget the Four Seasons this is the premier hotel. Our stay started with an excellent welcome at the front desk but more was to come. The room was amazing and immaculately clean. The service all around is second to none here the staff is beyond amazing. Oh yeah and breakfast was a home run along with our wonderful server. The amenities here are top notch as well you will not find a close 2nd place elsewhere. We will definitely be back.
Disliked: That I had to leave